Privacy Policy

Effective Date: June 20, 2026  |  Last Updated: June 2026

Rey & Associates (operating as JCR Investigative & Adjusting Services, Inc., DBA Rey & Associates) is committed to protecting the privacy and confidentiality of the information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our website and investigative services.

If you have questions about this policy, please contact us using the information in Section 11.

1. Who We Are

Rey & Associates is a licensed private investigative agency headquartered in South Florida. We hold Florida Private Investigative Agency License # A-1000108 and have served the insurance defense industry for over 35 years. We provide investigative services exclusively to insurance companies, third-party administrators, attorneys, adjusters, and reinsurers.

Our services include surveillance, activity checks, statements, background investigations, SIU investigations, locate services, due diligence, and litigation support.

2. What This Policy Covers

This Privacy Policy applies to:

• Visitors to our website at reyinvestigations.com
• Prospective and current clients who contact us, request services, or access our client portal
• Individuals whose information is submitted to us as part of an investigative matter by our clients
• Any other person who communicates with the Firm by phone, email, or web form

By using our website or engaging our services, you acknowledge the practices described in this policy.

3. Information We Collect

3.1 Information You Provide Directly

When you contact us, submit a form on our website, or engage our services, we may collect:

• Your full name, job title, and company name
• Contact information including email address, phone number, and mailing address
• Details about the investigative services you are requesting
• Any other information you voluntarily provide in correspondence with us

3.2 Information Collected Through Our Website

When you visit reyinvestigations.com, we automatically collect certain technical information including:

• Your IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on each page
• Referring website or search terms that brought you to our site

This information is collected through cookies and similar tracking technologies. See Section 7 (Cookies) for more detail.

3.3 Information Collected as Part of Investigative Work

In the course of providing investigative services to our clients, we may process personal information about third parties — including claimants, subjects of investigation, witnesses, and other individuals — as directed by and on behalf of our clients. In these cases, our clients determine the purpose and scope of the investigation, and Rey & Associates acts as a service provider under their instruction.

In connection with personal injury, workers’ compensation, and related insurance defense matters, we may receive, handle, and process medical records and protected health information (PHI) on behalf of our clients. Such information is handled with strict confidentiality and is used solely for the purpose of the investigation for which it was provided.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide the investigative services you or your organization have requested
• To communicate with you about your matter, including sending reports, updates, and invoices
• To operate and maintain our website and client portal
• To improve our services, website performance, and user experience
• To comply with our legal obligations, including licensing requirements under Florida law
• To protect the security and integrity of our systems and information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. How We Share Information

We treat all client and case information with strict confidentiality. We do not share personal information except in the following limited circumstances:

• With the client who engaged us for the investigation, as they are the recipient of our investigative work product
• With subcontractors or field investigators retained to assist on a specific matter, who are bound by confidentiality obligations
• With our technology service providers, including Google Workspace (email and document storage) and WP Engine (website hosting), solely for the purpose of operating our business
• When required by law, court order, or valid legal process
• To protect the rights, safety, or property of Rey & Associates, our clients, or the public

6. How Long We Keep Your Information

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law and professional obligations:

• Client records and case files are retained for a minimum of two (2) years following the close of a matter, or longer if required by applicable law or client agreement
• Website inquiry and contact form submissions are retained for two (2) years unless a client relationship develops, in which case the client retention period applies
• Website usage data collected through analytics is retained per Google Analytics’ standard data retention settings

When information is no longer needed and retention obligations have been met, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files placed on your device when you visit — to help us understand how visitors use the site and to improve your experience.

• Essential cookies: Required for the website to function correctly, including session management and the client portal.
• Analytics cookies: We use Google Analytics to collect anonymous information about how visitors use the site, such as which pages are most visited. This data is aggregated and does not identify individuals. Google Analytics sets cookies including _ga and _ga_8Y5FE2WXNZ.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. If you disable cookies, some parts of our website — including the client portal — may not function correctly.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

8. How We Protect Your Information

Rey & Associates takes the security of personal information seriously. We have implemented the following safeguards:

• Two-factor authentication enforced on all website and email administrator accounts
• Encrypted email and document storage through Google Workspace
• Website protected by Cloudflare and WP Engine, including active firewall and DDoS protection
• Automated daily backups with secure off-site storage in Google Drive
• Regular security assessments conducted by our Virtual CISO, Alfaro Engineers, LLC

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Your Rights

Depending on where you are located, you may have certain rights with respect to your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to our legal and contractual obligations
• The right to opt out of analytics tracking (see Section 7)

To exercise any of these rights, please contact us at info@reyinvestigations.com. We will respond to all legitimate requests within a reasonable timeframe.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

11. How to Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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Rey & Associates  |  reyinvestigations.com  |  954-647-2361  |  Florida License # A-1000108